Terms of Service

Effective Date: May 29, 2025

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These Terms of Service ("Terms") govern your use of the website and any services provided by M&D Cesspool & Drain Cleaning (“Company,” “we,” “our,” or “us”). By accessing or using our website, submitting a contact form, or requesting service, you agree to be bound by these Terms.

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If you do not agree with these Terms, please discontinue use of our website and services.

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1. Services Provided

1.1. We provide cesspool, septic tank, and drain cleaning services, including emergency response, hydro-jetting, camera inspections, grease trap cleaning, and related offerings.
1.2. All services are subject to availability, site conditions, and regulatory compliance.

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2. Quotes & Estimates

2.1. Any quotes provided via phone, email, or through this website are estimates only and subject to change following an on-site inspection.
2.2. Final pricing depends on the scope of work, condition of the system, required labor, accessibility, and materials.
2.3. We will always communicate any changes in pricing before beginning additional work.

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3. Appointments & Cancellations

3.1. Appointments must be scheduled in advance. Same-day and emergency services are subject to availability.
3.2. Cancellations should be made at least 24 hours in advance. Failure to cancel may result in a service charge.

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4. Emergency Services

4.1. We offer 24/7 emergency service. Response times may vary depending on location, traffic, and service demand.
4.2. Emergency services may carry additional charges, which will be disclosed in advance when possible.

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5. Customer Responsibilities

5.1. The customer must provide clear access to the system being serviced.
5.2. We are not responsible for delays caused by unreported issues, blocked access, or concealed system damage.
5.3. The customer agrees to ensure the site is safe and free from hazards that may endanger our technicians.

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6. Limitations of Liability

6.1. We are not liable for damage caused by system failure, pre-existing damage, tree roots, collapsed lines, or conditions beyond our control.
6.2. We are not responsible for damages resulting from delayed service due to severe weather, traffic, equipment failure, or other force majeure events.
6.3. You agree to hold us harmless from claims arising from improper system maintenance outside of our scope of work.

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7. Intellectual Property

7.1. All content on this website—including but not limited to text, graphics, logos, and layout—is owned or licensed by M&D Cesspool & Drain Cleaning.
7.2. You may not copy, reuse, or republish any website content without our written permission.

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8. Governing Law

8.1. These Terms are governed by the laws of the State of New York.
8.2. Any legal action arising from your use of this website or our services must be filed in the appropriate court in Suffolk County, NY.

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9. Updates to These Terms

9.1. We may update these Terms of Service at any time without notice.
9.2. Updates will be posted on this page, and continued use of our services constitutes acceptance of the revised terms.

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10. Contact Information

M&D Cesspool & Drain Cleaning
154b Remington Blvd.
Ronkonkoma, NY 11779

Phone: (631) 413-7763
Email: mdcesspoolanddraincleaning@gmail.com